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Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with artprinthouse.co.uk

These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.

Pricing

All prices are in £ sterling, inclusive or exclusive of VAT depending on preference. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Foreign customers

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.

Payment

You may pay by any major credit card or debit card.

Returns

Each product is printed to order, so unless there is a fault with the item we don’t accept returns. You'll need to handle all customer returns yourself if it's due to your customer changing their mind, exchanging or any other reason other than a product fault. Detail your returns policy carefully on your store, including your returns address, since we can't accept customer returns on site.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address, images orders, print sizes and print media. When you receive your email confir­mation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us as soon as possible after placing your order to make any amendments. It may not always be possible to make any changes to your order before it goes to production.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transac­tions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed.

Our quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this prouduction estimate.

Delivery

All prices exclude delivery and we ship worldwide.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does gurantee that you will receieve the item the following working day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.­

Cancel­lations

Due to the bespoke nature of most of the products we sell, all cancel­lations must be requested within 1 hour of your order being placed. After this time, your order will have entered production. If your order has already entered production within 1 hour of your order being placed then acceptance of cancellation requests will be made at our discretion.­

If your product, or print are defective in any way, please refer to our Faulty Goods policy.­

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal - only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.

artprinthouse.co.uk's cancel­lations policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. These promises do not apply to faults caused by accident, neglect or misuse.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover artprinthouse.co.uk. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no respon­sibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

We do not guarantee that this web site will be compatible with all customers computers.

arprinthouse.co.uk is a trading name of Lyden-Braund.

Copyright

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

You further agree not to scan, copy, photograph, database, or reproduce in any way any prints or photos supplied by artprinthouse.co.uk.